[{"data":1,"prerenderedAt":1699},["ShallowReactive",2],{"all-faqs":3,"all-pages":832},[4,64,106,133,186,211,283,307,349,397,442,472,520,562,596,642,680,724,796],{"id":5,"title":6,"body":7,"category":54,"description":13,"extension":55,"icon":56,"meta":57,"navigation":58,"order":51,"path":59,"seo":60,"stem":61,"summary":62,"__hash__":63},"faqs\u002Ffaqs\u002F01.update-payment-method.md","How do I update my payment method?",{"type":8,"value":9,"toc":49},"minimark",[10,14,43,46],[11,12,13],"p",{},"You can update the card on file at any time from your account:",[15,16,17,34,40],"ol",{},[18,19,20,21,28,29,33],"li",{},"Log in at ",[22,23,27],"a",{"href":24,"rel":25},"https:\u002F\u002Fwww.clinicaledge.co",[26],"nofollow","clinicaledge.co"," and open ",[30,31,32],"strong",{},"Account → Billing",".",[18,35,36,37,33],{},"Select ",[30,38,39],{},"Update payment method",[18,41,42],{},"Enter your new card details and save.",[11,44,45],{},"Your next renewal will automatically use the updated card. If a recent payment failed, updating your card here will also let you retry it straight away.",[11,47,48],{},"If you run into any trouble, start a live chat and we'll sort it out for you.",{"title":50,"searchDepth":51,"depth":52,"links":53},"",1,2,[],"Billing","md",null,{},true,"\u002Ffaqs\u002Fupdate-payment-method",{"title":6,"description":13},"faqs\u002F01.update-payment-method","Change the card or payment details used for your Clinical Edge membership.","qBMB4d_nrPoXrrDPnPJ5Tm95242fkgyZUssP1bmgIQo",{"id":65,"title":66,"body":67,"category":99,"description":71,"extension":55,"icon":56,"meta":100,"navigation":58,"order":51,"path":101,"seo":102,"stem":103,"summary":104,"__hash__":105},"faqs\u002Ffaqs\u002F03.reset-password.md","How do I reset my password?",{"type":8,"value":68,"toc":97},[69,72,91,94],[11,70,71],{},"If you can't log in:",[15,73,74,85,88],{},[18,75,76,77,81,82,33],{},"Go to the ",[22,78,80],{"href":24,"rel":79},[26],"login page"," and choose ",[30,83,84],{},"Forgot password",[18,86,87],{},"Enter the email address you signed up with.",[18,89,90],{},"Check your inbox for a reset link and follow it to choose a new password.",[11,92,93],{},"The link is time-limited, so if it has expired just request a new one. If the reset email doesn't arrive within a few minutes, check your spam folder — and make sure you're using the same email you joined with.",[11,95,96],{},"Still stuck? Start a live chat and we'll help you back in.",{"title":50,"searchDepth":51,"depth":52,"links":98},[],"Account",{},"\u002Ffaqs\u002Freset-password",{"title":66,"description":71},"faqs\u002F03.reset-password","Reset your password if you've forgotten it or can't log in.","ElghpJsMlWrTTKut243txUBhS543Ox-ygFJmlipthKc",{"id":107,"title":108,"body":109,"category":126,"description":113,"extension":55,"icon":56,"meta":127,"navigation":58,"order":51,"path":128,"seo":129,"stem":130,"summary":131,"__hash__":132},"faqs\u002Ffaqs\u002F05.whats-included.md","What's included in my membership?",{"type":8,"value":110,"toc":124},[111,114,117],[11,112,113],{},"Your Clinical Edge membership gives you access to our full library of practical clinical education, including online courses, presentations, infographics and updates — created by clinicians, for clinicians.",[11,115,116],{},"New content is added regularly, and your membership keeps you up to date with the latest practical, evidence-informed approaches you can use with patients straight away.",[11,118,119,120,33],{},"For the current list of everything included, see the ",[22,121,123],{"href":24,"rel":122},[26],"membership page",{"title":50,"searchDepth":51,"depth":52,"links":125},[],"Membership",{},"\u002Ffaqs\u002Fwhats-included",{"title":108,"description":113},"faqs\u002F05.whats-included","An overview of what you get access to as a Clinical Edge member.","AA2XeRwPzwgS_eyoJdzxfkck5oZGUHdsVReq1_O7Qsc",{"id":134,"title":135,"body":136,"category":179,"description":140,"extension":55,"icon":56,"meta":180,"navigation":58,"order":51,"path":181,"seo":182,"stem":183,"summary":184,"__hash__":185},"faqs\u002Ffaqs\u002F07.video-not-playing.md","A video or course won't play — what should I do?",{"type":8,"value":137,"toc":177},[138,141,174],[11,139,140],{},"Most playback issues clear up with a few quick steps:",[142,143,144,150,156,162,168],"ul",{},[18,145,146,149],{},[30,147,148],{},"Refresh the page"," and try playing again.",[18,151,152,155],{},[30,153,154],{},"Check your connection"," — video needs a steady internet connection.",[18,157,158,161],{},[30,159,160],{},"Try a different browser"," (the latest Chrome, Safari, Edge or Firefox).",[18,163,164,167],{},[30,165,166],{},"Disable browser extensions"," or ad blockers, which can interfere with the player.",[18,169,170,173],{},[30,171,172],{},"Clear your cache"," or try a private\u002Fincognito window.",[11,175,176],{},"If it still won't play, start a live chat and include the course or video name, your browser and device, and a screenshot of any error — that helps us fix it faster.",{"title":50,"searchDepth":51,"depth":52,"links":178},[],"Technical",{},"\u002Ffaqs\u002Fvideo-not-playing",{"title":135,"description":140},"faqs\u002F07.video-not-playing","Troubleshooting steps for playback and loading problems.","4hh4lEzczuKN4gJuDOJdb_YsAD4nLoiint9dxzwf-j8",{"id":187,"title":188,"body":189,"category":203,"description":204,"extension":55,"icon":56,"meta":205,"navigation":58,"order":51,"path":206,"seo":207,"stem":208,"summary":209,"__hash__":210},"faqs\u002Ffaqs\u002F08.certificates-cpd.md","How do I get my CPD \u002F completion certificates?",{"type":8,"value":190,"toc":201},[191,198],[11,192,193,194,197],{},"When you complete a course, your certificate becomes available from within that course and from your account area. Open the course and look for the ",[30,195,196],{},"Certificate"," option, then download or print it for your CPD records.",[11,199,200],{},"If a certificate isn't showing after you've finished all the required sections, make sure each section is marked complete. Still missing? Start a live chat with the course name and we'll get it sorted.",{"title":50,"searchDepth":51,"depth":52,"links":202},[],"CPD & courses","When you complete a course, your certificate becomes available from within that course and from your account area. Open the course and look for the Certificate option, then download or print it for your CPD records.",{},"\u002Ffaqs\u002Fcertificates-cpd",{"title":188,"description":204},"faqs\u002F08.certificates-cpd","Where to find and download your certificates after completing a course.","r2ttFiogXJlkGH9520lfSVsVGnexcUq3PDvsGLfX8ac",{"id":212,"title":213,"body":214,"category":275,"description":276,"extension":55,"icon":56,"meta":277,"navigation":58,"order":51,"path":278,"seo":279,"stem":280,"summary":281,"__hash__":282},"faqs\u002Ffaqs\u002F16.team-membership.md","I've been invited to a team membership — what do I get, and will I be charged?",{"type":8,"value":215,"toc":273},[216,227,234,251,257,265],[11,217,218,219,222,223,226],{},"When you accept a team membership invitation, you get ",[30,220,221],{},"immediate access"," to the Clinical Edge member resources — and you are ",[30,224,225],{},"not charged",". While you're part of a team, all membership costs are paid by the team owner, and you won't be asked for any credit card details.",[11,228,229,230,233],{},"With ",[30,231,232],{},"Gold"," team membership, you receive your own:",[142,235,236,239,242,245,248],{},[18,237,238],{},"Login and password to the Clinical Edge website",[18,240,241],{},"Automatic CPD record of every video and podcast completed, plus the ability to add your own additional CPD",[18,243,244],{},"A record of every video watched, so you can pick up presentations exactly where you left off",[18,246,247],{},"Downloadable handouts for each presentation",[18,249,250],{},"Downloadable certificates for each module and presentation completed",[11,252,253,256],{},[30,254,255],{},"Platinum"," team membership includes all of the above, plus:",[142,258,259,262],{},[18,260,261],{},"Full BJSM access",[18,263,264],{},"Audio file downloads of all presentations",[11,266,267,268,272],{},"To accept, just follow the link in your invitation email. If you didn't receive it, check your spam folder and add ",[22,269,271],{"href":270},"mailto:info@clinicaledge.co","info@clinicaledge.co"," to your contacts.",{"title":50,"searchDepth":51,"depth":52,"links":274},[],"Team membership","When you accept a team membership invitation, you get immediate access to the Clinical Edge member resources — and you are not charged. While you're part of a team, all membership costs are paid by the team owner, and you won't be asked for any credit card details.",{},"\u002Ffaqs\u002Fteam-membership",{"title":213,"description":276},"faqs\u002F16.team-membership","What team members receive, and how billing works for team memberships.","t16bRqVVk_K4p2BsVeBzje9EGMnAvpi8DbXUK9olBQI",{"id":284,"title":285,"body":286,"category":99,"description":300,"extension":55,"icon":56,"meta":301,"navigation":58,"order":52,"path":302,"seo":303,"stem":304,"summary":305,"__hash__":306},"faqs\u002Ffaqs\u002F04.update-email-address.md","How do I change the email on my account?",{"type":8,"value":287,"toc":298},[288,295],[11,289,290,291,294],{},"To change your account email, start a live chat with our team and let us know your ",[30,292,293],{},"current"," and new email address. For security we verify the change before applying it.",[11,296,297],{},"Once updated, you'll use the new email to log in and you'll receive all billing and course notifications there.",{"title":50,"searchDepth":51,"depth":52,"links":299},[],"To change your account email, start a live chat with our team and let us know your current and new email address. For security we verify the change before applying it.",{},"\u002Ffaqs\u002Fupdate-email-address",{"title":285,"description":300},"faqs\u002F04.update-email-address","Update the email address you use to log in and receive notifications.","UTI6hxU2bZdXsig9kjaJiHdXpdTE2ARffpsgaPs8zD4",{"id":308,"title":309,"body":310,"category":126,"description":342,"extension":55,"icon":56,"meta":343,"navigation":58,"order":52,"path":344,"seo":345,"stem":346,"summary":347,"__hash__":348},"faqs\u002Ffaqs\u002F09.how-to-join.md","How do I become a Clinical Edge member?",{"type":8,"value":311,"toc":340},[312,325,337],[11,313,314,315,320,321,324],{},"To start a membership, head to ",[22,316,319],{"href":317,"rel":318},"https:\u002F\u002Fsignup.clinicaledge.co",[26],"signup.clinicaledge.co"," (or click ",[30,322,323],{},"Join today"," on the Clinical Edge website), choose the plan you'd like, and follow the prompts to finalise your membership.",[142,326,327,334],{},[18,328,329,330,333],{},"If you already have a Clinical Edge account, you can also start your membership from the ",[30,331,332],{},"Subscription"," tab of your account dashboard.",[18,335,336],{},"If you don't have an account yet, one is created for you when you start the membership.",[11,338,339],{},"Payment commences automatically once you start the membership, and you'll have instant access to the member resources. If your card details have changed, please update your billing details before commencing.",{"title":50,"searchDepth":51,"depth":52,"links":341},[],"To start a membership, head to signup.clinicaledge.co (or click Join today on the Clinical Edge website), choose the plan you'd like, and follow the prompts to finalise your membership.",{},"\u002Ffaqs\u002Fhow-to-join",{"title":309,"description":342},"faqs\u002F09.how-to-join","Start a monthly or annual membership and get instant access.","pa7Kb2leaTfKj5XRaO2LpGUloC05yYEKlO0lfmB_PJg",{"id":350,"title":351,"body":352,"category":54,"description":356,"extension":55,"icon":56,"meta":391,"navigation":58,"order":52,"path":392,"seo":393,"stem":394,"summary":395,"__hash__":396},"faqs\u002Ffaqs\u002F12.when-charged.md","When is my membership payment charged?",{"type":8,"value":353,"toc":389},[354,357,371,377],[11,355,356],{},"Your first payment is taken automatically as soon as you start your membership. After that:",[142,358,359,365],{},[18,360,361,364],{},[30,362,363],{},"Monthly"," members are billed on the same date each month.",[18,366,367,370],{},[30,368,369],{},"Annual"," members are billed once a year, renewing 364 days after the initial invoice.",[11,372,373,374,376],{},"Billing continues on an ongoing basis until you cancel. Your next billing date is shown in the ",[30,375,332],{}," section of your account, in Australian Eastern Time (AEST).",[11,378,379,380,384,385,388],{},"If you'd like to make changes or cancel, please do so before your next billing date — see ",[22,381,383],{"href":382},"\u002F#faq-cancel-membership","how to cancel",". A tax invoice for each payment is available in the ",[30,386,387],{},"Invoices"," section of your account.",{"title":50,"searchDepth":51,"depth":52,"links":390},[],{},"\u002Ffaqs\u002Fwhen-charged",{"title":351,"description":356},"faqs\u002F12.when-charged","When your first and recurring payments are taken.","lMMX-CGr3aulUM0LWiTlbVI5vtleCVLgRT6aEltdApU",{"id":398,"title":399,"body":400,"category":203,"description":404,"extension":55,"icon":56,"meta":436,"navigation":58,"order":52,"path":437,"seo":438,"stem":439,"summary":440,"__hash__":441},"faqs\u002Ffaqs\u002F14.add-cpd.md","How do I add other education to my CPD record?",{"type":8,"value":401,"toc":434},[402,405,431],[11,403,404],{},"Your Clinical Edge account automatically keeps a CPD record of the videos and presentations you watch. You can also add CPD you've completed elsewhere, such as journal reading or in-services, to keep everything in one place:",[15,406,407,413,419],{},[18,408,409,410,33],{},"Log in and scroll down to your ",[30,411,412],{},"CPD Record",[18,414,415,416,33],{},"Click ",[30,417,418],{},"Add CPD",[18,420,421,422,426,427,430],{},"Enter the duration in ",[423,424,425],"code",{},"hh:mm:ss"," format — for example, ",[423,428,429],{},"00:30:00"," for 30 minutes reading a BJSM article. Use colons between the numbers, not full stops.",[11,432,433],{},"You can print or download your CPD record from your dashboard for your registration or portfolio requirements.",{"title":50,"searchDepth":51,"depth":52,"links":435},[],{},"\u002Ffaqs\u002Fadd-cpd",{"title":399,"description":404},"faqs\u002F14.add-cpd","Log external CPD — like journal reading or in-services — alongside your Clinical Edge activity.","k5M5dvRI2wKOyQTvBf8gyk94EI6jcbK0JvoZTiKWLwg",{"id":443,"title":444,"body":445,"category":275,"description":449,"extension":55,"icon":56,"meta":466,"navigation":58,"order":52,"path":467,"seo":468,"stem":469,"summary":470,"__hash__":471},"faqs\u002Ffaqs\u002F17.leave-team.md","How long does my team access last, and can I leave the team?",{"type":8,"value":446,"toc":464},[447,450],[11,448,449],{},"Your team access continues for as long as the team owner keeps the team membership active — or until you choose to leave, or are removed from the team.",[142,451,452,458],{},[18,453,454,457],{},[30,455,456],{},"Leaving the team"," — you can leave at any time from your member dashboard. Your access to Clinical Edge resources ends immediately, but you keep all of your CPD records. If you'd like to continue afterwards, you can start an individual membership.",[18,459,460,463],{},[30,461,462],{},"Being removed"," — the team owner can remove you at any time, and your access ends immediately. You won't be charged by Clinical Edge unless you choose to start your own membership.",{"title":50,"searchDepth":51,"depth":52,"links":465},[],{},"\u002Ffaqs\u002Fleave-team",{"title":444,"description":449},"faqs\u002F17.leave-team","How long team access continues, leaving a team, and being removed.","NwsnB4q5DOd252a50sWBCkVF4kVFNZknYnX3j5O8ZeQ",{"id":473,"title":474,"body":475,"category":126,"description":479,"extension":55,"icon":56,"meta":513,"navigation":58,"order":514,"path":515,"seo":516,"stem":517,"summary":518,"__hash__":519},"faqs\u002Ffaqs\u002F10.who-can-join.md","Who can become a Clinical Edge member?",{"type":8,"value":476,"toc":511},[477,480,500,503],[11,478,479],{},"Clinical Edge education assumes a certain level of clinical knowledge, so membership and courses are best suited to the following professions:",[142,481,482,485,488,491,494,497],{},[18,483,484],{},"Physiotherapist \u002F Physical Therapist",[18,486,487],{},"Osteopath",[18,489,490],{},"Chiropractor",[18,492,493],{},"Sports Physician, General Practitioner or other Medical Practitioner",[18,495,496],{},"Podiatrist or Hand Therapist",[18,498,499],{},"Exercise Physiologist \u002F Exercise & Sports Scientist",[11,501,502],{},"Massage, sports or remedial therapists are welcome to join, but should work within the scope of practice for their profession. All members must ensure they work within their own scope of practice, and we recommend holding appropriate professional indemnity insurance.",[11,504,505,506,510],{},"Students are welcome to become members and access webinars, virtual conferences and online courses while they study. See our ",[22,507,509],{"href":508},"\u002Fterms","Terms of Use"," for full eligibility details.",{"title":50,"searchDepth":51,"depth":52,"links":512},[],{},3,"\u002Ffaqs\u002Fwho-can-join",{"title":474,"description":479},"faqs\u002F10.who-can-join","The professions Clinical Edge membership is designed for.","sAgQ7o0hjsbHdgtdKnkP7cp4SzDCTyutjls1rHidMY4",{"id":521,"title":522,"body":523,"category":54,"description":555,"extension":55,"icon":56,"meta":556,"navigation":58,"order":514,"path":557,"seo":558,"stem":559,"summary":560,"__hash__":561},"faqs\u002Ffaqs\u002F13.payment-methods.md","What payment methods can I use?",{"type":8,"value":524,"toc":553},[525,536,543],[11,526,527,528,531,532,535],{},"You can pay with ",[30,529,530],{},"Visa"," or ",[30,533,534],{},"Mastercard"," debit or credit cards. We don't currently accept American Express, and there are no credit card surcharges.",[11,537,538,539,542],{},"All payments are processed securely through ",[30,540,541],{},"Stripe"," over an encrypted (SSL) connection. Clinical Edge does not store your card details.",[11,544,545,546,548,549,33],{},"If a payment fails or your card has expired, update your card from the ",[30,547,54],{}," section of your account — see ",[22,550,552],{"href":551},"\u002F#faq-update-payment-method","how to update your payment method",{"title":50,"searchDepth":51,"depth":52,"links":554},[],"You can pay with Visa or Mastercard debit or credit cards. We don't currently accept American Express, and there are no credit card surcharges.",{},"\u002Ffaqs\u002Fpayment-methods",{"title":522,"description":555},"faqs\u002F13.payment-methods","Accepted cards and how your payment details are kept secure.","cgrY8lQRcHSvXTozHiFBnBLSc-U9pA7yhdxs4o2fMKE",{"id":563,"title":564,"body":565,"category":203,"description":569,"extension":55,"icon":56,"meta":590,"navigation":58,"order":514,"path":591,"seo":592,"stem":593,"summary":594,"__hash__":595},"faqs\u002Ffaqs\u002F15.download-handouts.md","How do I download the handouts for a presentation?",{"type":8,"value":566,"toc":588},[567,570,585],[11,568,569],{},"Most presentations come with downloadable handout notes:",[15,571,572,575,582],{},[18,573,574],{},"Log in to your member dashboard.",[18,576,577,578,581],{},"Open the presentation or head to the ",[30,579,580],{},"Video Resources"," area.",[18,583,584],{},"Each video has a downloadable PDF link for its handout.",[11,586,587],{},"If a handout you're expecting isn't showing, start a live chat with the presentation name and we'll sort it out.",{"title":50,"searchDepth":51,"depth":52,"links":589},[],{},"\u002Ffaqs\u002Fdownload-handouts",{"title":564,"description":569},"faqs\u002F15.download-handouts","Find the downloadable PDF notes that accompany each video.","2gksvePqiL_iqmWEqdRJQvz6GsqmOr7rXTGaDrpV7zY",{"id":597,"title":598,"body":599,"category":275,"description":635,"extension":55,"icon":56,"meta":636,"navigation":58,"order":514,"path":637,"seo":638,"stem":639,"summary":640,"__hash__":641},"faqs\u002Ffaqs\u002F18.manage-team-invites.md","I'm a team owner — how do I manage and resend invitations?",{"type":8,"value":600,"toc":633},[601,612,617,630],[11,602,603,604,607,608,611],{},"To manage your team, log in to ",[22,605,27],{"href":24,"rel":606},[26]," and go to ",[30,609,610],{},"Settings → Manage Team",". From there you can invite or remove team members, check the status of invitations, and resend or deactivate any invitation.",[11,613,614],{},[30,615,616],{},"To resend an invitation:",[15,618,619,624,627],{},[18,620,621,622,33],{},"Go to ",[30,623,610],{},[18,625,626],{},"Find the team member you'd like to re-invite.",[18,628,629],{},"Click the blue button with the envelope icon next to their name to resend the invitation.",[11,631,632],{},"If a team member still hasn't received their invitation, allow 5–10 minutes for delivery and ask them to check their spam folder. If it still hasn't arrived, contact us via live chat and we'll help.",{"title":50,"searchDepth":51,"depth":52,"links":634},[],"To manage your team, log in to clinicaledge.co and go to Settings → Manage Team. From there you can invite or remove team members, check the status of invitations, and resend or deactivate any invitation.",{},"\u002Ffaqs\u002Fmanage-team-invites",{"title":598,"description":635},"faqs\u002F18.manage-team-invites","Invite, resend, and manage team members from your account settings.","telPRM_eLjlGJwny0vDodi8COX8OnamtGpyc4KX4Q6E",{"id":643,"title":644,"body":645,"category":54,"description":672,"extension":55,"icon":56,"meta":673,"navigation":58,"order":674,"path":675,"seo":676,"stem":677,"summary":678,"__hash__":679},"faqs\u002Ffaqs\u002F02.request-a-refund.md","What is your refund policy?",{"type":8,"value":646,"toc":670},[647,654,664,667],[11,648,649,650,653],{},"Clinical Edge memberships, courses, online courses and conference enrolments are ",[30,651,652],{},"non-refundable",", including any payment made after a free membership trial. We also don't provide refunds for change-of-mind purchases.",[11,655,656,657,660,661,33],{},"Because membership is billed in advance, the best way to avoid a charge you don't want is to ",[30,658,659],{},"cancel before your next billing date"," — you won't be charged again, and you keep access until the end of the period you've already paid for. See ",[22,662,663],{"href":382},"how to cancel your membership",[11,665,666],{},"If you signed up for a free trial and don't wish to continue, make sure you cancel before the trial ends — no refund is available once a payment has been taken.",[11,668,669],{},"If you believe a specific labelled guarantee applies to your purchase, or something doesn't look right with a charge, start a live chat with our team and we'll look into it.",{"title":50,"searchDepth":51,"depth":52,"links":671},[],"Clinical Edge memberships, courses, online courses and conference enrolments are non-refundable, including any payment made after a free membership trial. We also don't provide refunds for change-of-mind purchases.",{},4,"\u002Ffaqs\u002Frequest-a-refund",{"title":644,"description":672},"faqs\u002F02.request-a-refund","How refunds and cancellations work for Clinical Edge memberships.","y5yFL2AxDXrqu5te9OASzlamvHkRdmBl5KIDK5hbXRI",{"id":681,"title":682,"body":683,"category":126,"description":687,"extension":55,"icon":56,"meta":718,"navigation":58,"order":674,"path":719,"seo":720,"stem":721,"summary":722,"__hash__":723},"faqs\u002Ffaqs\u002F11.membership-plans.md","What's the difference between monthly and annual membership?",{"type":8,"value":684,"toc":716},[685,688,700,710],[11,686,687],{},"Both plans give you the same access to the Clinical Edge library — the difference is how you're billed:",[142,689,690,695],{},[18,691,692,694],{},[30,693,363],{}," — billed each month, ongoing, and you can cancel at any time before your next billing date.",[18,696,697,699],{},[30,698,369],{}," — billed once a year. Your membership renews 364 days after your initial invoice unless you cancel or switch to monthly beforehand.",[11,701,702,703,705,706,709],{},"You can switch between monthly and annual at any time from the ",[30,704,332],{}," tab in your account. For current pricing, see the ",[22,707,123],{"href":24,"rel":708},[26],". Prices are listed in Australian Dollars (AUD).",[11,711,712,713,715],{},"The membership fee is generally tax-deductible for practising health professionals — check your local tax rules. A tax invoice is available from the ",[30,714,387],{}," section of your account each time a payment is made.",{"title":50,"searchDepth":51,"depth":52,"links":717},[],{},"\u002Ffaqs\u002Fmembership-plans",{"title":682,"description":687},"faqs\u002F11.membership-plans","How the monthly and annual plans work, and switching between them.","Uif34FbSZChe9ycxC64fJREitE72b0BgdTNVUmh7Js4",{"id":725,"title":726,"body":727,"category":126,"description":731,"extension":55,"icon":56,"meta":789,"navigation":58,"order":790,"path":791,"seo":792,"stem":793,"summary":794,"__hash__":795},"faqs\u002Ffaqs\u002F06.cancel-membership.md","How do I cancel my membership?",{"type":8,"value":728,"toc":787},[729,732,750,756,759,784],[11,730,731],{},"You can cancel your membership at any time, directly from your account:",[15,733,734,739,744],{},[18,735,20,736,33],{},[22,737,27],{"href":24,"rel":738},[26],[18,740,76,741,743],{},[30,742,332],{}," tab in your account.",[18,745,415,746,749],{},[30,747,748],{},"Cancel"," and follow the prompts to confirm.",[11,751,752,755],{},[30,753,754],{},"There are no cancellation fees."," Once cancelled, no further payments are taken, and you keep full access to member resources until the end of the period you've already paid for.",[11,757,758],{},"A few things to know:",[142,760,761,769,775],{},[18,762,763,766,767,388],{},[30,764,765],{},"Cancel before your next billing date."," We recommend cancelling at least 24 hours before, to be safe. Your next billing date is shown in the ",[30,768,332],{},[18,770,771,774],{},[30,772,773],{},"Times are Australian Eastern Time (AEST)."," If you're overseas, allow for the time-zone difference so your cancellation lands before the next bill date here in Australia.",[18,776,777,779,780,783],{},[30,778,363],{}," memberships bill each month until cancelled; ",[30,781,782],{},"annual"," memberships renew 364 days after the initial invoice unless you cancel or switch to monthly first.",[11,785,786],{},"You can also switch between monthly and annual plans from the Subscription tab. Need a hand? Start a live chat.",{"title":50,"searchDepth":51,"depth":52,"links":788},[],{},5,"\u002Ffaqs\u002Fcancel-membership",{"title":726,"description":731},"faqs\u002F06.cancel-membership","Cancel your monthly or annual membership, and what happens to your access.","Q_fS9b8QO9mF6s3BG6FDmMuqCSpqAmtKDTOUNH556UI",{"id":797,"title":798,"body":799,"category":126,"description":824,"extension":55,"icon":56,"meta":825,"navigation":58,"order":826,"path":827,"seo":828,"stem":829,"summary":830,"__hash__":831},"faqs\u002Ffaqs\u002F19.bjsm-access.md","Is BJSM access included in my membership?",{"type":8,"value":800,"toc":822},[801,808,819],[11,802,803,804,807],{},"Platinum Clinical Edge members get ",[30,805,806],{},"free access to the British Journal of Sports Medicine (BJSM)"," as part of their membership.",[11,809,810,811,813,814,818],{},"If you're on a different plan and would like BJSM access, you can upgrade to Platinum at any time from the ",[30,812,332],{}," tab in your ",[22,815,817],{"href":24,"rel":816},[26],"account"," — access is granted instantly.",[11,820,821],{},"Not sure which plan you're on, or having trouble accessing BJSM? Start a live chat and we'll help.",{"title":50,"searchDepth":51,"depth":52,"links":823},[],"Platinum Clinical Edge members get free access to the British Journal of Sports Medicine (BJSM) as part of their membership.",{},6,"\u002Ffaqs\u002Fbjsm-access",{"title":798,"description":824},"faqs\u002F19.bjsm-access","How Platinum members get free access to the British Journal of Sports Medicine.","XOSz2rUrn8SoQnf5vM_MCeTtkT0FjEJdLkPK8tuBeUg",[833,1025,1327,1437],{"id":834,"title":835,"body":836,"description":1018,"extension":55,"icon":56,"meta":1019,"navigation":58,"order":56,"path":1020,"seo":1021,"stem":1022,"summary":56,"unlisted":58,"updated":1023,"__hash__":1024},"pages\u002Fprivacy.md","Privacy Policy",{"type":8,"value":837,"toc":1005},[838,841,844,847,850,855,858,863,867,870,873,876,879,882,886,889,892,895,899,902,905,909,912,916,919,922,925,928,932,935,941,944,948,951,954,957,960,964,967,970,973,976,979,983,986,989,992,996,999],[11,839,840],{},"We are committed to protecting your privacy and security and have explained in detail the steps we take to do so. We control this site from offices in Australia. We do not represent that materials on the site are appropriate or available for use in other locations. Persons who choose to access this site from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.",[11,842,843],{},"This Privacy Policy governs your access to and use of clinicaledge.co, including any content, functionality and services offered on or through clinicaledge.co (the \"Site\"), whether as a guest or a registered user.",[11,845,846],{},"When accessing the Site, the Company will learn certain information about you, both automatically and through voluntary actions you may take, during your visit. This policy applies to information we collect on the Site and in email, text, or other electronic messages between you and the Site.",[11,848,849],{},"Please read the Privacy Policy carefully before you start to use the Site. By using the Site or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Site.",[851,852,854],"h2",{"id":853},"persons-under-the-age-of-18","Persons under the age of 18",[11,856,857],{},"Our Site is not intended for persons under 18 years of age. No one under age 18 may provide any information to or on the Site. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site or on or through any of its features, register on the Site, make any purchases through the Site, or provide any information about yourself to us, including your name, address, telephone number, or email address.",[11,859,860,861,33],{},"If we learn we have collected or received personal information from a person under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under 18, please contact us at ",[22,862,271],{"href":270},[851,864,866],{"id":865},"information-we-collect-about-you","Information we collect about you",[11,868,869],{},"When you access the Site, the Company will learn certain information about you during your visit.",[11,871,872],{},"The Site provides various places for users to provide information. We collect information that users provide by filling out forms on the Site, communicating with us via contact forms, responding to surveys, search queries on our search feature, providing comments or other feedback, and providing information when ordering a product or service via the Site.",[11,874,875],{},"We use information you provide to us to deliver the requested product and\u002For service, to improve our overall performance, and to provide you with offers, promotions, and information.",[11,877,878],{},"As you navigate through our Site, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, your traffic pattern through our Site, and any communications between your computer and our Site. Among other things, we will collect data about the type of computer you use, your internet connection, your IP address, your operating system, and your browser type.",[11,880,881],{},"The information we collect automatically is used for statistical data and will not include personal information. We use this data to improve our Site and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.",[851,883,885],{"id":884},"cookies-and-pixels","Cookies and pixels",[11,887,888],{},"Similar to other commercial sites, our Site utilizes a standard technology called \"cookies\" and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the sites visited just before and just after our own, as well as your IP address.",[11,890,891],{},"A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a site to access the cookies it has already sent to you, not the cookies sent to you by other websites.",[11,893,894],{},"The Company reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media websites.",[851,896,898],{"id":897},"third-party-use-of-cookies","Third party use of cookies",[11,900,901],{},"Some content or applications, including advertisements, on the Site are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different sites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.",[11,903,904],{},"We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.",[851,906,908],{"id":907},"email-information","Email information",[11,910,911],{},"If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, by mail, and by telephone. This also applies when you register for our Site, sign up through any of our forms using your email address, or make a purchase on this site.",[851,913,915],{"id":914},"email-policies","Email policies",[11,917,918],{},"We are committed to keeping your email address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as allowed in the section titled Disclosure of Your Information.",[11,920,921],{},"We will maintain the information you send via email in accordance with applicable Australian law.",[11,923,924],{},"In compliance with the CAN-SPAM Act, all emails sent from our organization will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us.",[11,926,927],{},"Our emails provide you with the opportunity to opt out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any email you receive from us. Users who no longer wish to receive our newsletter or promotional materials may opt out of receiving these communications by clicking on the unsubscribe link in the email.",[851,929,931],{"id":930},"how-and-why-we-collect-information","How and why we collect information",[11,933,934],{},"Clinical Edge collects your information in order to record and support your participation in the activities you select. If you register to download a book or resources, sign up for our newsletter, and\u002For purchase a product from us, we collect your information. We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and\u002For services. As a visitor to this Site, you can engage in most activities without providing any personal information. It is only when you seek to download resources and\u002For register for services that you are required to provide information.",[11,936,937,938,940],{},"If you are outside the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by the Company on this Site, we will automatically enrol you to receive our free email newsletter. If you do not wish to receive this newsletter, you can unsubscribe anytime. We include an \"unsubscribe\" link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send an email to ",[22,939,271],{"href":270}," requesting to unsubscribe from future emails.",[11,942,943],{},"If you are in the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by Clinical Edge on this Site, we will only enrol you to receive our free email newsletter if you affirmatively consent to it. If you do not wish to receive this newsletter, you can unsubscribe anytime.",[851,945,947],{"id":946},"how-do-we-use-the-information-that-you-provide-to-us","How do we use the information that you provide to us?",[11,949,950],{},"We use personal information for purposes of presenting our Site and its contents to you, providing you with information, providing you with offers for products and services, providing you with information about your subscriptions and products, carrying out any contract between you and the Company, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.",[11,952,953],{},"The information you enter when making a purchase or an online donation will be shared with payment processors, financial gateways, and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose of carrying out the transactions.",[11,955,956],{},"From time to time, we may use the information you provide to us to make you offers to purchase products and services provided by third parties in exchange for a commission to be paid to us by such third parties. Should you opt to take part in such promotions, the third parties will receive your information.",[11,958,959],{},"From time to time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.",[851,961,963],{"id":962},"disclosure-of-your-information","Disclosure of your information",[11,965,966],{},"As a general rule, we do not sell, rent, lease or otherwise transfer any information collected whether automatically or through your voluntary action.",[11,968,969],{},"We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you.",[11,971,972],{},"We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.",[11,974,975],{},"We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company's assets and\u002For business.",[11,977,978],{},"We may disclose information when legally compelled to do so — in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights, or when compelled by a court or other governmental entity to do so.",[851,980,982],{"id":981},"how-do-we-protect-your-information-and-secure-information-transmissions","How do we protect your information and secure information transmissions?",[11,984,985],{},"We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors. Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our Site may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit card information and other sensitive information is never transmitted via email.",[11,987,988],{},"The Company may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.",[11,990,991],{},"For site security purposes and to ensure that this service remains available to all users, the Company uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.",[851,993,995],{"id":994},"policy-changes","Policy changes",[11,997,998],{},"It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and\u002For through a notice on the Site home page. The date the privacy policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you, and for periodically visiting our Site and this privacy policy to check for any changes.",[11,1000,1001],{},[1002,1003,1004],"em",{},"Effective as of May 21, 2018.",{"title":50,"searchDepth":51,"depth":52,"links":1006},[1007,1008,1009,1010,1011,1012,1013,1014,1015,1016,1017],{"id":853,"depth":52,"text":854},{"id":865,"depth":52,"text":866},{"id":884,"depth":52,"text":885},{"id":897,"depth":52,"text":898},{"id":907,"depth":52,"text":908},{"id":914,"depth":52,"text":915},{"id":930,"depth":52,"text":931},{"id":946,"depth":52,"text":947},{"id":962,"depth":52,"text":963},{"id":981,"depth":52,"text":982},{"id":994,"depth":52,"text":995},"How Clinical Edge collects, uses and protects your personal information.",{},"\u002Fprivacy",{"title":835,"description":1018},"privacy","May 2018","fZqNrueAgFXQsPop4USJR4-oRJeqZzC-UQveOBvBDFg",{"id":1026,"title":509,"body":1027,"description":1321,"extension":55,"icon":56,"meta":1322,"navigation":58,"order":56,"path":508,"seo":1323,"stem":1324,"summary":56,"unlisted":58,"updated":1325,"__hash__":1326},"pages\u002Fterms.md",{"type":8,"value":1028,"toc":1303},[1029,1035,1038,1042,1045,1058,1061,1064,1067,1072,1076,1079,1082,1086,1089,1093,1096,1100,1103,1106,1109,1113,1116,1119,1122,1126,1129,1132,1135,1138,1142,1145,1174,1177,1180,1183,1186,1189,1192,1195,1198,1201,1205,1208,1211,1215,1218,1222,1225,1229,1232,1235,1238,1242,1245,1249,1255,1258,1264,1267,1270,1273,1279,1283,1286,1289,1292,1298],[11,1030,1031,1032,1034],{},"The following ",[30,1033,509],{}," are subject to change at any time and at the sole discretion of the site owner and operator. Please visit this page regularly for updates.",[11,1036,1037],{},"Please read the following terms of use relating to your use of this site, and all the sites listed below under our brand, carefully. By using these sites, you agree to these terms of use. We reserve the right to modify these terms at any time, so please check this page periodically for changes. By using these sites after we post any changes to these terms, you agree to accept those changes, whether or not you have reviewed them or been notified about them. If at any time you choose not to accept these terms of use, please do not use this site or any of our sites.",[851,1039,1041],{"id":1040},"owners-and-collectors-of-information","Owners and collectors of information",[11,1043,1044],{},"These terms of use apply to your use of all of the sites and services owned, hosted, or operated by Clinical Edge Pty Ltd (also known as Clinical Edge, or collectively \"we,\" \"us,\" or \"our\"), including the following:",[142,1046,1047,1049,1052,1055],{},[18,1048,27],{},[18,1050,1051],{},"clinicaledge.com.au",[18,1053,1054],{},"physioedge.com.au",[18,1056,1057],{},"physiocourses.com",[11,1059,1060],{},"These terms of use also apply to any other site that we have owned or operated, do own and operate or may own or operate in the future including social media websites (collectively, the \"Site\"). Unless we say otherwise, all references to the Site in these terms of use include all such websites. These terms of use do not apply to your use of unaffiliated websites to which any of the sites may link to or direct you to.",[11,1062,1063],{},"If you have any questions about these terms of use you may contact us at:",[11,1065,1066],{},"Clinical Edge\n86 Ocean View Dr\nWamberal NSW 2260",[11,1068,1069,1070,33],{},"You may also email us at ",[22,1071,271],{"href":270},[851,1073,1075],{"id":1074},"restrictions","Restrictions",[11,1077,1078],{},"The contents of our Site are protected by copyright and trademark laws, and are the property of their owners. All information on the Site is copyrighted by Clinical Edge Pty Ltd. Unless otherwise noted, you may access and use the information and materials within the Site for your personal use. You may not change, modify, delete, display, transmit, adapt, exploit, or copy for distribution or sale any information, images, animation, video, slides, handouts, podcasts, material, trademark, or copyright on the Site. You must obtain written permission from us or any other entity who owns intellectual property on the Site before you may publish, distribute, display, or commercially exploit any material from the Site. We will not allow any translation of infographics, videos or other resources on the Site into languages other than English, as we are unable to verify the accuracy of any translations. You must not share course access or membership access with others. Access is for individual usage only\u002Findividual licence; in doing so you are in breach of the terms of service. We do have clinic plans available with multiple access options. Please contact us if you would like additional information on this.",[11,1080,1081],{},"By using the Site, you agree to abide by all copyright notices or other posted restrictions.",[851,1083,1085],{"id":1084},"links","Links",[11,1087,1088],{},"These terms of use apply only to our Site, and not to the sites of any other companies or organizations, including those we link to. We do not maintain, create, endorse, or take any responsibility for the contents, advertising, products or other materials made available through any other site, including those we link to. Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of any content, goods or services available on any other site.",[851,1090,1092],{"id":1091},"registration","Registration",[11,1094,1095],{},"We may, at our discretion, suspend or terminate the registration of any user who violates any of these terms of use, or for any other behavior that we in our discretion believe is inappropriate. This includes sharing your course registration access\u002Fresources with others.",[851,1097,1099],{"id":1098},"disclaimers","Disclaimers",[11,1101,1102],{},"The information, services, products, claims, topics, and materials on our Site are provided \"as is\" and without warranties of any kind, either expressed or implied. We disclaim all warranties, expressed or implied, including but not limited to implied effectiveness of the ideas or strategies listed on this site as well as those that are provided in our products or to our participants at our events. The only exception is the guarantees of satisfaction and graduation that are clearly labeled guarantees within our Site.",[11,1104,1105],{},"Neither we nor any of our respective licensors or suppliers warrant that any functions contained in the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes them available are free of viruses or other harmful components. Neither we nor any of our respective licensors or suppliers warrant or make any representations regarding the use or the results of the use of the services, products, information or materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not we or any of our respective licensors or suppliers) assume the entire cost of all necessary servicing, repair or correction to your system. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.",[11,1107,1108],{},"We do not endorse, warrant or guarantee any writers, speakers, products or services offered on the Site or those we link to. We are not a party to, and do not monitor, any transaction between users and third-party providers of products or services.",[851,1110,1112],{"id":1111},"limitation-of-liability","Limitation of liability",[11,1114,1115],{},"Under no circumstances, including but not limited to negligence, will we or any of our licensors or suppliers be liable for any special or consequential damages that result from the use of, or the inability to use, the materials or information on the Site, or any products or services provided pursuant to the Site, even if advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages (including but not limited to lost data), so the above limitation or exclusion may not apply to you. In no event shall the total liability to you by us or any of our licensors or suppliers for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you to us, if any, for accessing the Site.",[11,1117,1118],{},"Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of any advice, goods or services you receive from a presenter on our Site or at one of our events.",[11,1120,1121],{},"We are also not responsible or liable for any loss or damage that is caused or alleged to have been caused to our guest presenters or speakers in connection with the display of their photo, name, or biography posted on our Site or in our marketing materials.",[851,1123,1125],{"id":1124},"no-professional-advice","No professional advice",[11,1127,1128],{},"We and our licensors or suppliers make no representations or warranties concerning any treatment or action by any person following the information offered or provided within or through the Site. Neither we nor our partners, or any of their affiliates, will be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, illness or death.",[11,1130,1131],{},"Should a legal claim arise as a result of information delivered by Clinical Edge and presenters, including but not limited to webinars, video, audio, blogposts, handouts, information and conference presentations, Clinical Edge and all presenters shall not be held liable for any claims. Legal action is unable to be taken against Clinical Edge or any presenters. It is solely the responsibility of the person viewing or participating in this content to decide how this information is used in a clinical environment. This site does not replace the need for face to face clinical training, university or higher institution training. This site facilitates the dissemination of information from third parties.",[11,1133,1134],{},"Any assessment and treatment tests, techniques or exercises must be utilised within your scope of practice.",[11,1136,1137],{},"The information on this site is provided by Clinical Edge and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Site or the information, products, services, or related graphics contained on the Site for any purpose. Any reliance you place on such information is therefore strictly at your own risk.",[851,1139,1141],{"id":1140},"eligibility","Eligibility",[11,1143,1144],{},"The prerequisite to become a Clinical Edge member, or enrol on an online or face to face course, is a Bachelor Degree (including a major in Anatomy) in one of the health sciences with an emphasis on manual therapy and orthopaedic and manual musculoskeletal medicine. The following are the only suitable professions:",[142,1146,1147,1150,1153,1156,1159,1162,1165,1168,1171],{},[18,1148,1149],{},"Physiotherapy",[18,1151,1152],{},"Physical therapy",[18,1154,1155],{},"Chiropractic",[18,1157,1158],{},"Osteopathy",[18,1160,1161],{},"Sports Physician",[18,1163,1164],{},"Medicine",[18,1166,1167],{},"Podiatrists",[18,1169,1170],{},"Hand Therapists",[18,1172,1173],{},"Exercise Physiologists",[11,1175,1176],{},"Please refer to each course's information for further specific guidance on eligible professions.",[11,1178,1179],{},"All course participants and those holding a Clinical Edge membership must ensure they work within their scope of practice. We suggest appropriate professional indemnity insurance is held by all Clinical Edge members and course participants.",[11,1181,1182],{},"All course material and education is not intended to replace clinical reasoning and decision making by healthcare professionals during patient care.",[11,1184,1185],{},"It is the responsibility of the healthcare professional to determine which assessments and treatments are safe and appropriate for each individual in their care. We cannot be held responsible for injury or any other consequences of a healthcare professional choosing to apply information from our courses in patient care.",[11,1187,1188],{},"It is the responsibility of the healthcare professional to ensure they are appropriately qualified, registered and insured to treat patients under their care and adhere to local regulations.",[11,1190,1191],{},"Registering or completing any of our teaching material doesn't qualify an individual to independently assess and treat specific injuries or any other patient group.",[11,1193,1194],{},"Health professionals must limit their practice to those areas in which they have established and maintained their competence. Completing an online course or any of our teaching materials may not be sufficient to establish personal competence in a new area.",[11,1196,1197],{},"Students — due to APA requirements, students are not able to attend face to face courses until studies are completed and registration with AHPRA (Australian Health Practitioner Regulation Agency) or the relevant registration board is obtained. Students are able to become Clinical Edge members and attend virtual conferences, webinars and online courses.",[11,1199,1200],{},"Healthcare students (such as Physiotherapists) may complete online courses or our other teaching material, but they are responsible for ensuring they practice with adequate supervision in a way that is safe and appropriate for their level of learning and qualification.",[851,1202,1204],{"id":1203},"earnings-disclaimer","Earnings disclaimer",[11,1206,1207],{},"All products and services by our company are for educational and informational purposes only. Nothing on this page, any of our sites, or any of our content or curriculum is a promise or guarantee of treatment results or future earnings, and we do not offer any legal, medical, tax or other professional advice.",[11,1209,1210],{},"Making decisions based on any information presented in our products, events, services, or website should be done only with the knowledge that you could experience risk or losses just like any endeavor. Use caution and always consult your professional body, professional adviser, mentor or lawyer before acting on this or any information related to a change in your assessment or treatment, or business or finances. You alone are responsible and accountable for your decisions, actions and results in life, and by your registration here you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance.",[851,1212,1214],{"id":1213},"confidentiality-and-non-compete","Confidentiality and non-compete",[11,1216,1217],{},"Users of our Site hereby understand that the tools, processes, strategies, materials and information presented on our Site are copyrighted and proprietary, so users agree not to record, duplicate, distribute, teach or train from our information in any manner whatsoever without our express written permission. Any unauthorized use or distribution of our Site's proprietary concepts, materials, and intellectual property by you or your representatives is prohibited, and we will pursue legal action and full damages if these terms are violated in order to protect our rights.",[851,1219,1221],{"id":1220},"security","Security",[11,1223,1224],{},"All transactions performed via the Clinical Edge Site are made via Stripe, and protected by an SSL certificate. Clinical Edge holds no credit card details\u002Finformation. Clinical Edge cannot be held liable for any issues with money transfer or credit information and its misuse.",[851,1226,1228],{"id":1227},"connection","Connection",[11,1230,1231],{},"Clinical Edge takes no responsibility for failure of users to have the correct hardware to use this site. All users should read the hardware requirements prior to joining or buying lectures — these can be found on the registration page. Users will require a smartphone, tablet, PC or Mac. An internet connection is also required, as well as the ability to listen to sound through the device.",[11,1233,1234],{},"Clinical Edge cannot take any responsibility for the failure of a user's hardware or inadvertent internet connection loss\u002Fquality deterioration during any online activities or events. It is up to the user to ensure an adequate internet connection (recommended broadband at a minimum) with their own internet service provider (ISP). Clinical Edge does not control, monitor or regulate users' connections to the internet. It is also up to the user to ensure they have adequate upload\u002Fdownload quota available through their ISP. Clinical Edge cannot be held responsible for breaching download\u002Fupload limits. Users must responsibly monitor their own ISP-determined limit.",[11,1236,1237],{},"Every effort is made to keep the Site up and running smoothly. However, Clinical Edge takes no responsibility for, and will not be liable for, the Site being temporarily unavailable due to technical issues beyond our control.",[851,1239,1241],{"id":1240},"copyright-and-trademark","Copyright and trademark",[11,1243,1244],{},"Clinical Edge is a registered trademark and copyright-protected logo\u002Fname. The use of these terms, images related to these terms, or any term\u002Fimage relating to Clinical Edge infringes trademark and copyright law. Clinical Edge reserves the right to remove access from members without remuneration who breach the terms and conditions of the Clinical Edge Site. This Site is intended for the education of registered health care providers only, and its use is not intended for the information of the general public. Clinical Edge reserves the right to deny access to members of the public and to any persons who it feels may be in violation of the terms and conditions or any policy on this site.",[851,1246,1248],{"id":1247},"clinical-edge-membership","Clinical Edge membership",[11,1250,1251,1252,1254],{},"To cancel your membership at any stage, please use the ",[30,1253,748],{}," button in the subscription tab in your Clinical Edge account. You can cancel your membership at any point prior to the next billing date. We recommend you cancel at least 24 hours prior to the expiry to avoid billing, as times\u002Fdates relate to Australian Eastern Time.",[11,1256,1257],{},"No refunds are available if you do not wish to hold a membership and fail to cancel the membership during the free trial period.",[11,1259,1260,1263],{},[30,1261,1262],{},"Monthly and annual membership"," — You are able to cancel your membership at any time prior to your next billing date. No further payments will be taken for membership if cancelled prior to the next billing date. Your next billing date can be viewed in the Subscription section of your Clinical Edge account, and is displayed in Australian Eastern Standard Time (AEST).",[11,1265,1266],{},"Monthly Clinical Edge memberships will be automatically billed each month on an ongoing basis unless the subscriber cancels or suspends their membership prior to subsequent payment.",[11,1268,1269],{},"Annual Clinical Edge memberships will automatically renew 364 days after the initial invoice unless the subscriber cancels their Clinical Edge membership prior to the membership renewal date. Members can elect prior to this date to move from an annual membership to a monthly membership or to cease their annual membership by cancelling their membership within their account settings. If no cancellation is received then the annual membership will automatically renew.",[11,1271,1272],{},"Membership payments are non-transferable and access is valid for the current paid month only.",[11,1274,1275,1278],{},[30,1276,1277],{},"Sharing"," — Memberships and online course\u002Fvirtual conference enrolments are for individuals only. A lot of work goes into providing great education, so please do not share memberships or online course\u002Fvirtual conference enrolments. If you share your membership, online course or virtual conference enrolment, your access will be immediately suspended, and no refund provided. If you would like to provide access for members of your clinic, you can receive a significant discount, details of which can be found in the \"Subscription\" part of your members dashboard. You can also contact us and we will be happy to provide you with clinic membership details.",[851,1280,1282],{"id":1281},"refunds","Refunds",[11,1284,1285],{},"No refunds will be provided on Clinical Edge membership, course, online course or conference enrolments, including any payments made following a free Clinical Edge membership trial.",[11,1287,1288],{},"No refunds are provided for change of mind purchases.",[851,1290,1291],{"id":1022},"Privacy",[11,1293,1294,1295,1297],{},"We will not pass on your personal details to any third party except for training partners and lecturers presenting at one of our courses\u002Fconferences. Their individual terms and conditions will need to be consulted. You will be given the opportunity to opt out of having your details passed on. See our ",[22,1296,835],{"href":1020}," for full details.",[11,1299,1300],{},[1002,1301,1302],{},"Effective as of May 2025.",{"title":50,"searchDepth":51,"depth":52,"links":1304},[1305,1306,1307,1308,1309,1310,1311,1312,1313,1314,1315,1316,1317,1318,1319,1320],{"id":1040,"depth":52,"text":1041},{"id":1074,"depth":52,"text":1075},{"id":1084,"depth":52,"text":1085},{"id":1091,"depth":52,"text":1092},{"id":1098,"depth":52,"text":1099},{"id":1111,"depth":52,"text":1112},{"id":1124,"depth":52,"text":1125},{"id":1140,"depth":52,"text":1141},{"id":1203,"depth":52,"text":1204},{"id":1213,"depth":52,"text":1214},{"id":1220,"depth":52,"text":1221},{"id":1227,"depth":52,"text":1228},{"id":1240,"depth":52,"text":1241},{"id":1247,"depth":52,"text":1248},{"id":1281,"depth":52,"text":1282},{"id":1022,"depth":52,"text":1291},"The terms governing your use of Clinical Edge.",{},{"title":509,"description":1321},"terms","May 2025","wUbsZoa0wUzfaukaY9IOltVTRNYjspahrZhun4dM90I",{"id":1328,"title":1329,"body":1330,"description":1428,"extension":55,"icon":1429,"meta":1430,"navigation":58,"order":51,"path":1431,"seo":1432,"stem":1433,"summary":1434,"unlisted":1435,"updated":56,"__hash__":1436},"pages\u002Fgetting-started.md","Getting started with your membership",{"type":8,"value":1331,"toc":1421},[1332,1335,1339,1346,1352,1356,1359,1385,1389,1396,1400,1409,1413],[11,1333,1334],{},"Welcome to Clinical Edge! This guide walks you through the essentials so you can get the most out of your membership from day one.",[851,1336,1338],{"id":1337},"_1-log-in-to-your-account","1. Log in to your account",[11,1340,1341,1342,1345],{},"Head to ",[22,1343,27],{"href":24,"rel":1344},[26]," and log in with the email address and password you used to sign up. Once you're in, you'll land on your personal dashboard — your home base for everything in the membership.",[11,1347,1348,1349,1351],{},"If you've forgotten your password, use the ",[30,1350,84],{}," link on the login page to reset it.",[851,1353,1355],{"id":1354},"_2-find-your-way-around-the-dashboard","2. Find your way around the dashboard",[11,1357,1358],{},"From your dashboard you can:",[142,1360,1361,1367,1373,1379],{},[18,1362,1363,1366],{},[30,1364,1365],{},"Watch presentations and courses"," — browse the full library of videos, courses and infographics.",[18,1368,1369,1372],{},[30,1370,1371],{},"Download handouts"," — each presentation has a downloadable PDF of the presenter's notes.",[18,1374,1375,1378],{},[30,1376,1377],{},"Pick up where you left off"," — your progress is saved, so you can resume any presentation.",[18,1380,1381,1384],{},[30,1382,1383],{},"Manage your details"," — update your personal information and billing details.",[851,1386,1388],{"id":1387},"_3-track-your-cpd","3. Track your CPD",[11,1390,1391,1392,1395],{},"Your account automatically keeps a ",[30,1393,1394],{},"CPD record"," of every video and podcast you complete. You can also add CPD you've done elsewhere — like journal reading or in-services — so everything stays in one place. You can print or download your record any time for your registration requirements.",[851,1397,1399],{"id":1398},"_4-manage-your-subscription","4. Manage your subscription",[11,1401,1402,1403,1405,1406,1408],{},"Your plan, next billing date and invoices all live in the ",[30,1404,332],{}," and ",[30,1407,387],{}," sections of your account. You can switch between monthly and annual, update your card, or cancel — all from there.",[851,1410,1412],{"id":1411},"need-a-hand","Need a hand?",[11,1414,1415,1416,1420],{},"Browse the ",[22,1417,1419],{"href":1418},"\u002F#faqs","FAQs"," for quick answers, or start a live chat from any page and our team will help you out.",{"title":50,"searchDepth":51,"depth":52,"links":1422},[1423,1424,1425,1426,1427],{"id":1337,"depth":52,"text":1338},{"id":1354,"depth":52,"text":1355},{"id":1387,"depth":52,"text":1388},{"id":1398,"depth":52,"text":1399},{"id":1411,"depth":52,"text":1412},"A quick walkthrough of your Clinical Edge account, from first login to tracking CPD.","i-lucide-rocket",{},"\u002Fgetting-started",{"title":1329,"description":1428},"getting-started","New to Clinical Edge? Here's how to find your way around your membership.",false,"433fd1Pi-lnjXLkHeAVzpxB1xlbv_zerameUZhY9yBw",{"id":1438,"title":1439,"body":1440,"description":1691,"extension":55,"icon":1692,"meta":1693,"navigation":58,"order":52,"path":1694,"seo":1695,"stem":1696,"summary":1697,"unlisted":1435,"updated":56,"__hash__":1698},"pages\u002Femail-whitelisting.md","Make sure you receive our emails",{"type":8,"value":1441,"toc":1683},[1442,1448,1455,1472,1476,1512,1527,1531,1559,1563,1574,1578,1608,1612,1640,1644,1647,1680],[11,1443,1444,1445,33],{},"Email providers sometimes filter legitimate email into the spam or junk folder. To make sure you receive important Clinical Edge updates — new content, receipts, course details and account notifications — please add our address to your safe senders, contacts, or address book. This is known as ",[30,1446,1447],{},"whitelisting",[11,1449,1450,1451,33],{},"The address to whitelist is ",[30,1452,1453],{},[22,1454,271],{"href":270},[1456,1457,1458],"blockquote",{},[11,1459,1460,1463,1464,1467,1468,1471],{},[30,1461,1462],{},"First, check your spam\u002Fjunk folder."," If you find an email from Clinical Edge there, open it and mark it as ",[30,1465,1466],{},"Not spam"," (or ",[30,1469,1470],{},"Not junk","). Then follow the steps below for your email provider so future emails arrive in your inbox.",[851,1473,1475],{"id":1474},"gmail-web","Gmail (web)",[15,1477,1478,1488,1498,1507],{},[18,1479,1480,1481,1484,1485,33],{},"Open your ",[30,1482,1483],{},"Spam"," folder and, if you find a Clinical Edge email, open it and click ",[30,1486,1487],{},"Report not spam",[18,1489,1490,1491,1494,1495,33],{},"With the email open, click the ",[30,1492,1493],{},"⋮"," (more) menu and choose ",[30,1496,1497],{},"Filter messages like these",[18,1499,415,1500,1503,1504,33],{},[30,1501,1502],{},"Create filter",", then tick ",[30,1505,1506],{},"Never send it to Spam",[18,1508,415,1509,1511],{},[30,1510,1502],{}," to save.",[11,1513,1514,1515,1518,1519,1522,1523,1526],{},"If our emails land under the ",[30,1516,1517],{},"Promotions"," tab, drag one into your ",[30,1520,1521],{},"Primary"," tab and choose ",[30,1524,1525],{},"Yes"," when Gmail asks to do this for future messages.",[851,1528,1530],{"id":1529},"outlookcom-hotmail-live","Outlook.com \u002F Hotmail \u002F Live",[15,1532,1533,1542,1547],{},[18,1534,1535,1536,1539,1540,33],{},"Open the ",[30,1537,1538],{},"Junk Email"," folder and, if you find our email, select it and choose ",[30,1541,1470],{},[18,1543,621,1544,33],{},[30,1545,1546],{},"Settings → Mail → Junk email",[18,1548,1549,1550,1553,1554,1558],{},"Under ",[30,1551,1552],{},"Safe senders and domains",", add ",[30,1555,1556],{},[22,1557,271],{"href":270}," and save.",[851,1560,1562],{"id":1561},"outlook-desktop","Outlook (desktop)",[15,1564,1565,1568],{},[18,1566,1567],{},"Right-click a Clinical Edge email in your inbox or junk folder.",[18,1569,1570,1571,33],{},"Choose ",[30,1572,1573],{},"Junk → Never Block Sender",[851,1575,1577],{"id":1576},"apple-mail-iphone-ipad-mac","Apple Mail (iPhone, iPad, Mac)",[15,1579,1580,1597],{},[18,1581,1535,1582,1585,1586,1589,1590,1593,1594,33],{},[30,1583,1584],{},"Junk"," mailbox. If a Clinical Edge email is there, open it and mark it as ",[30,1587,1588],{},"Not Junk"," — on iPhone\u002FiPad, swipe the message left, tap ",[30,1591,1592],{},"More",", then ",[30,1595,1596],{},"Mark → Mark as Not Junk",[18,1598,1599,1600,1604,1605,33],{},"Add ",[30,1601,1602],{},[22,1603,271],{"href":270}," to your ",[30,1606,1607],{},"Contacts",[851,1609,1611],{"id":1610},"yahoo-mail","Yahoo Mail",[15,1613,1614,1622],{},[18,1615,1535,1616,1618,1619,33],{},[30,1617,1483],{}," folder, select our email, and click ",[30,1620,1621],{},"Not Spam",[18,1623,1599,1624,1628,1629,1632,1633,1604,1637,33],{},[30,1625,1626],{},[22,1627,271],{"href":270}," to your contacts, or create a filter (",[30,1630,1631],{},"Settings → Filters → Add",") that delivers mail from ",[30,1634,1635],{},[22,1636,271],{"href":270},[30,1638,1639],{},"Inbox",[851,1641,1643],{"id":1642},"other-providers-and-spam-filters","Other providers and spam filters",[11,1645,1646],{},"If you use a different email service or a spam-filtering app, the same idea applies:",[142,1648,1649,1670,1677],{},[18,1650,1599,1651,1604,1655,1658,1659,1658,1662,1665,1666,1669],{},[30,1652,1653],{},[22,1654,271],{"href":270},[30,1656,1657],{},"address book",", ",[30,1660,1661],{},"contacts",[30,1663,1664],{},"safe senders",", or ",[30,1667,1668],{},"allowed\u002Fapproved senders"," list.",[18,1671,1672,1673,1676],{},"If an email was filtered, mark it as ",[30,1674,1675],{},"Not spam \u002F Not junk"," so your provider learns to deliver it.",[18,1678,1679],{},"On a work or organisation account, your IT administrator may need to allow our address.",[11,1681,1682],{},"Still not receiving our emails after whitelisting? Start a live chat and we'll help you sort it out.",{"title":50,"searchDepth":51,"depth":52,"links":1684},[1685,1686,1687,1688,1689,1690],{"id":1474,"depth":52,"text":1475},{"id":1529,"depth":52,"text":1530},{"id":1561,"depth":52,"text":1562},{"id":1576,"depth":52,"text":1577},{"id":1610,"depth":52,"text":1611},{"id":1642,"depth":52,"text":1643},"How to whitelist Clinical Edge so our emails reach your inbox, not your spam folder.","i-lucide-mail-check",{},"\u002Femail-whitelisting",{"title":1439,"description":1691},"email-whitelisting","Add Clinical Edge to your safe senders so membership and course emails don't land in spam.","BZsgeSqjb2JZ1PeqoXyqDSktonwm8Q1NufabgMoi_HQ",1783037353212]